Return & Exchange Policy

1. Final Sale Policy (No Change-of-Mind Exchanges)

Due to strict health and hygiene standards, all our products—including Hijabs, Stoles, Prayer Chadars, Iraqi & Irani Chadars, Caps, Sleeves, Gloves, and Niqabs—are Final Sale.

We do not offer returns or exchanges if you simply change your mind, dislike the color, or selected the wrong item.

2. Damaged, Defective, or Incorrect Items

We take full responsibility if you receive a product that is damaged, defective, or different from what you ordered. In such cases, we will issue a free replacement.

To qualify for a replacement:

• Unboxing Video Requirement: You must provide a clear, unedited opening/unboxing video of the parcel showing the shipping label and the defect.
• Time Limit: You must report the issue within 48 hours (2 days) of receiving your delivery.
• Condition: The item must be unwashed, unworn, and returned with all original packaging and tags.

3. Shipping Charges

Shipping costs are non-refundable.

If a replacement is approved due to an error on our part (damaged/incorrect item), Daaman e haya will cover the return shipping costs.

4. No Cash Refunds

We strictly do not offer cash refunds. Approved claims will only be fulfilled through an item replacement or store credit.